Note : Processing time usually takes between 3-7 days, but may take up to 2 weeks.
Please
Contact us if your tracking number is not up after 2-3 weeks.
CANCELLATION / CHANGES:
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.Please note that any orders that have already been packed or shipped cannot be cancelled.
GLOBAL CUSTOMS TELEPHONE
UNITED STATES: (+1800) 222 1811
UNITED KINGDOM: (+4424) 7621 2800
RUSSIAN FEDERATION: 8 (800) 600 25 90
JAPAN: NARITA AIRPORT: (-81476) 32 60 37; TOKYO: (-81 3) 5665 37 55; OSAKA: (-81 72) 455 18 50; FUKUOKA: (-81 92) 431 74 20; NAHA: (- 81 98) 854 82 92; NAGOYA: (-81 569) 38 15 24
AUSTRALIA: SYDNEY: (-612)9582 10 00; MELBOURNE: (-613) 9920 17 01; BRISWAN: (-617) 3000 70 78; PACE: (-618) 9237 47 00
ITALY: (+3903) 3166 24 73
GERMANY: FRANKFURT AIRPORT: (-49)6969 021731
FRANCE: THE OFFICIAL FRENCH MAIL HOTLINE IS 3631, FROM FRIDAY 8.00 TO 17.00 HOURS. (WEEKDAYS IN EUROPE)
SPAIN: (34 915197197), MONDAY OVER FROM 8.00 TO 17.00 HOURS. (EUROPEAN WEEKDAY TIME)
ARGENTINA: (+5411) 4316 1710
EGYPT: CAIRO: (-202) 393 46 30
IRELAND: (+35351) 862850
AUSTRIA: (+431) 51433 564053
MACAU: (+853)2855 99 44
BRAZIL: (+5511) 2112 7267
BELARUS: (-37517) 222 72 47 (CUSTOMS CLEARANCE BUREAU) / 222 72 28
BELGIUM: (+32 (0)2 573 86 60), +32 (0)25763176 (MONDAY-FRIDAY, 09:00-12:00)
POLAND: WARSAW: (-4822) 548 14 31; BITOM: (-48 32) 281 82 80 / 89; PRUSSIAN: (-48 58) 692 55 54; PRZEMESIR: (-48 16) 678 28 82; POZNAN: ( -48 61) 869 72 61; SZCZECIN CITY: (-48 91) 434 37 83
DENMARK: (+45)7222 18 18
PHILIPPINES: (+632) 854 5148
FINLAND: (+358)20492 3750
KAZAKHSTAN: ASTANA: (-77172) 330 60 59 (5115); SELSKI OKRUG: (-7 727) 330 60 10
NETHERLANDS: (+31 45 574 30 31), MONDAY THROUGH FRIDAY FROM 8.00 TO 17.00 HOURS. (EUROPEAN WEEKDAY TIME)
CANADA: (+1613) 952 21 34
MEXICO: (+5255) 51 33 07 15
SOUTH AFRICA: (+2711) 390 1962
NORWAY: (+47)6394 28 80
PORTUGAL: (+351)218318142
SWEDEN: STOCKHOLM: (-4685) 936 25 42
SWITZERLAND: GENEVA: (-41)58 454 00 35; ZURICH: (-41) 58 386 55 21
SAUDI ARABIA: RIYADH: (-966)1 289 8217; JEDDAH: (-966) 2 627 9033; DAMMAM: (-966) 3 842 8665
THAILAND: (+662) 984 73 25
GREECE: ATHENS: (-30210) 354 21 22; THESSALONIKI: (-30 2310) 601 797
HONG KONG: (+852)2180 2592
SINGAPORE: (+65)6845 66 79
NEW ZEALAND: ((+649) 256 7284
ISRAEL: (+9723) 630 33 74
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device